FRONT DESK & CUSTOMER SERVICES TRAINING COURSE IN ABUJA

This customer services training course in Abuja Nigeria is meant for anyone seeking training in customer service, customer care, customer relation, front desk and even secretarial services in Nigeria

It’s a fact that amazing customer service is crucial for any organization that depends on its customers to be successful, and believe me every business depends on its customers.

If a business can keep its customers happy using a set of customer services skills that are thought in this training, then it can easily win the customers loyalty

An amazed customer is a loyal customer

The relationships developed through a single great and wonderful customer service experience will not only deliver a sale, it can create a loyal customer that ensures repeat sales for many years to come.

Additionally, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more customers through referrals. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.

What can a great customer services skills do for you and your organization?

Great customer service skills can brighten both your customers’ day and yours! If you learn customer service skills, it will not only give you a bit of confidence from the sense of a job well done, but can also make a big difference in your career development. You would be surprised how many people lack this very important business skill

Create better customers, and teams

Customer services  training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them

Our customer service training courses will help you:

Assess customer service attitudes and set goals

Make heroes out of your frontline service people

Amaze customers with every interaction

Build rewarding customer relationships

Course Objectives

By the end of this customer services training course in Abuja Nigeria, the participants will have:

• Adopted a consistent, professional style when speaking with customers
• Developed skills in engaging with customers and handling their enquiries effectively
• Listened effectively, asked questions and summarize to respond fully to a customer request
• Identified ways they can add value to customer relationships and exceed expectations
• Practice how to turn customer service disappointment into a positive experience

Course Overview

•             Defining Customer Service

•             Handling customer enquiries

•             Handling customer complaints

•             Dealing with difficult behavior

•             Understanding customer needs

•             Meeting customer needs

•             Delighting your customers

•             Empowering your staff to support customers

•             Engaging with customers

•             Creating customer focused processes

•             responding to requests

•             Establishing customer need

•             Handling work based customer requests

•             Complaint handling practice

•             Building customer relationships

•             Applying the learning and next steps

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